Did You get wrong item or was something missing? We are very sorry for our mistake.If the product You bought turns out to be faulty or doesn't look or work as advertised (within the legal warranty) then You should contact us.

When the completed form reaches us, we will try to process Your complaint within 5 business days, after which we will contact You. If You are asked to send the defective product back to us, You will receive information about it and return instructions in the same message.

At Eumer Finland Oy complaints are processed only in writing. This way we can reduce misunderstandings and improve your legal protection. Your complaint will be processed by the complaints department. Our store staff does not handle complaints.

Please also check that you have filled in the fields below as completely as possible so that we can get a clear picture of what happened and contact you. Thank you!

Complaints department

1. Product code

2. Products name, size and colour

3. Place of purchase

4. First name and last name

5. Address and house number

6. Postal code and city

7. Country

8. Phone number

9. E-mail

10. Short description of the problem

11. Attachment

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